We’re committed to making sure you are in love with your Nature Republic New York purchase! If you’re not absolutely satisfied, simply return or exchange new or gently used items within 14 days of receiving your order.
Your return process must be initiated within 14 days of receiving your purchase in order to be eligible for a refund, exchange or gift card credit. If you feel your circumstances are exceptional and you are now outside of this policy, please email email@example.com.
All complimentary gift sets or NCT127 gifts must be returned with all items in the kit in order to receive refund or credit. We are not able to partially refund or credit an incomplete kit.
Return Shipping is free (US Domestic + Puerto Rico only) ONLY for the item damage issue. At the end of your return portal process, you will be given a return label to ship your items back. Please box up your return and drop it off at your nearest USPS Post Office.
If you wish to exchange an item, you may do so through the Return Portal. At this moment, we do not offer a direct exchange service, please contact us at firstname.lastname@example.org and you will be prompted to choose a new exchange item.
- If your exchange item costs more than your original order value, you will receive an invoice to complete payment for the difference. This will be emailed to you at the end of the return flow.
- Discounts used on the original purchase count toward the total value you may exchange. You will only be able to apply the total amount paid from the previous order toward the cost of the exchange item.
Ex. If your original purchase had a discount of $10 applied and your final total was $35, you can only exchange $35 worth of items, not $45.
- Your exchange will not be complete unless the invoice is paid in full. Once paid, you will receive a new order confirmation for the exchange item and you may box up and return your original purchase.
- If your exchange item costs less than your original order, you will be refunded the difference. We can only refund the original payment method.
GIFT CARD CREDIT
If you would prefer to return for store credit, simply select credit in the return flow.
Complete your return as normal and you will be issued an e-gift card in the amount you opted to return.
- E-gift card credit can only be used on Nature Republic USA Inc. and does not hold monetary value once issued.
- E-gift cards cannot be transferred and do not expire.
- E-gift cards will be issued to the email address associated with your order.
Returns must be received at our warehouse in order to receive a refund.
Once we have received your items, please allow 7–10 business days for your refund to process. All refunds will be issued to the original payment method. We apologize for any inconvenience, but we cannot change the payment method for any refund. Additionally, original shipping fees will not be refunded.
AUTHORIZED RETAILER RETURNS
Please note, Nature Republic USA Inc. does not ship internationally at this time. If you purchased internationally, please reference this retailer list and return directly to the retailer.
Please contact email@example.com.
We’re here to help!